Stop Being Overcharged & Underserved

Remedy has been nothing but a pleasure to work with. They are very responsive to our needs. Every time I have presented them with an issue, they have taken care of it immediately (if possible). In one instance, where my company, AMS Bekins, and Remedy were “Middlemen”, Remedy followed up daily with me and had a great repour with my customer as well. The owner, Alex took the time to explain to the customer that AMS Bekins was not responsible for the issue at hand, it was the clients bank. Communication is key to success and Remedy does it brilliantly.

Remedy and Alex Dimitracopoulos are by far the best credit card processing outfit I have ever worked with. We at NorthStar Moving have been in business for 25 years and have been getting paid by our clients by credit cards for all of this time. Over the years we have used the big banks and smaller more boutique outfits. They all start out with an attractive quote and creep their prices over time. We have been using Remedy for almost a decade and in all this time they stayed competitive and consistent with their pricing saving us hundreds of thousands of dollars of dollars if not seven figures over time. Additionally, to top it all off, Alex Dimitracopoulos is always a phone call away for any questions or anything special and out of the ordinary that needs to be dealt with. His knowledge in this credit card processing industry is beyond any other banker or broker I have ever spoken with about the subject. I highly recommend Alex and his team.

Before Remedy, we were completely unhappy with our credit company services. Lily (Operations Manager) came along and completely changed our lives. She is kind and incredibly professional.

Without a doubt, the best company to work with.

…Alex and his company have been members of the California Moving and Storage Association (CMSA) for the last several years and during that time have been fully committed to participating in Association activities and supporting mover members. Alex has looked for new and creative ways to support our industry…

I wanted to reach out to you and thank you for the great service that you and your team provides to us at Remedy.  Though the lower processing fees are amazing, what I am really happy about is the chargeback process. You were not lying when you said that you guys are great at winning them. We have yet to lose a chargeback since we have switched to you guys and we had probably 8 or 9 of them already. Thank you again.

Remedy has been a blessing for us. The team is awesome and is always very helpful! They help with chargebacks and their rates are probably the best in the market. My rates are very low and I am happy with their services and the value they bring overall.

It took some time for us to decide on switching to Remedy, but we are glad we did! Our drivers are now accepting in person payments in the field with mobile readers. Remedy made it easy to implement the new equipment as they were extremely hands on during setup and training. Our customers like it better because they don’t have to give their credit card information over the telephone and we like it better because our rates are lower. Great company with 5 stars all day!

Remedy is the best Credit Card/Merchant Processing Services. Their customer service is outstanding. We have worked with many companies before and they are the only one that delivered their promise of fighting our charge backs. Any time we have an issue, they are always on top of it and always resolve any issues on our behalf. I do recommend them to everyone who is in need of Merchant Processing Services.

We made the switch to Remedy and do not regret the decision; it saved us so much money. Everything was explained so thoroughly and there is always someone promptly available to answer questions! The transition was effortless with no down time and funds are deposited the next day!

We were able to smoothly transfer from our former credit card processing company to Remedy and best of all, it required very little work on our end. Both Alex and Zach of Remedy are great to work with, extremely accessible and very helpful. We’ve also been able to save some money by working with Remedy.

We are blown away on how easy it was to switch from our old merchant processor to Remedy. Not to mention how user friendly their Virtual Terminal is!!! We are still learning of course, but after dealing with (previous processor) and the terrible service I received from them, I just have to say my stress level has dropped tremendously. I am hugging the Remedy team right now!

Previously, we were signed up with our bank for credit card processing and our large bank merchant services were complex and expensive. When we switched to Remedy everything got easier AND cheaper. The Remedy team has made everything super straightforward and they did it with a personal touch. I’d recommend their services to anyone

Our previous credit card company left much to be desired. Zach and Alex from Remedy provided us with rates that save us a TON of money. We switched to Remedy in January of 2018. Lower processing rates was my only expectation. However, there are so many additional features that save me time. My favorite is Auto Payments

(recurring charges). My storage clients can have their credit card charged automatically each month. This saves tons of time every month!  I love the “Click-to-Pay” link for my customers to use that Remedy implemented. Remedy has found one happy customer with Redwood Moving and Storage!

I wanted to take a moment to thank you for all your assistance during our transition from Square to Remedy and their solution mobile reader solution. We initially hesitated to make the switch because as many other business owners, our days are busy and making the time to transfer out account seemed like a daunting task. From day one, Remedy make the entire process seamless. Not only was the switch much easier than we anticipated, but the cost savings versus Square’s fees is HUGE! The mobile application is extremely user friendly as are the card devices. We like receiving a monthly statement (Square did not provide one) which is detailed and helps us understand how we are charged per transaction. I am most impressed by the follow up we have received by the Remedy team. Every time we have had questions our emails/calls are answered promptly. We appreciate all of their assistance and could not be more pleased with our decision to make the switch!

I cannot say enough great things about Remedy & we couldn’t be happier! The money we saved was great but they way they navigate questions and problems you have is amazing. They are very knowledgable and always available to answer questions. They are very hands on assisting with any chargebacks. We like them so much we changed both our businesses to them.