Chargebacks can be a significant concern for businesses in the moving industry, particularly when it comes to cancelled services or services not received. At Remedy Payments, we recognize the unique challenges that moving companies face when handling chargebacks. In this comprehensive guide, we will share proven strategies to prevent and combat chargebacks in these situations, placing particular emphasis on the importance of a well-crafted cancellation policy and the acquisition of essential documentation.

In the fast-paced and ever-evolving world of moving, chargebacks can pose a threat to the financial stability of your business. Therefore, it is crucial to implement robust measures that minimize the risk of chargebacks related to cancelled services or claims of services not received. By following the strategies outlined, you can effectively protect your business from chargebacks and maintain a strong financial foundation.

Join us as we delve into the best practices for creating a comprehensive cancellation policy and explore the critical role of obtaining proper documentation. These proactive steps will not only help prevent chargebacks but also equip you with the necessary evidence to dispute them successfully. By incorporating these strategies into your operations, you can confidently navigate the challenges associated with chargebacks and secure the financial well-being of your moving business.

1. Cancellation Policy:

A well-defined cancellation policy is an essential tool in safeguarding your business against chargebacks related to cancelled services. By ensuring that your customers sign a document containing your cancellation policy at the time of booking, you establish a clear understanding of the terms and conditions. This document, which can take the form of an estimate, contract, or service agreement, should provide explicit details regarding your cancellation policy. Here are some key elements to consider including:

  • Non-Refundable Deposit: Within your cancellation policy, clearly state that the deposit is non-refundable. By emphasizing this point, you set expectations and reduce the likelihood of chargebacks related to deposit disputes. To further underscore the customer’s acknowledgement and agreement to these terms, consider providing a designated space for them to initial right next to the non-refundable deposit clause.
  • Clear Timeframes: Specify specific deadlines or timeframes by which cancellations must be made in order to qualify for a refund or avoid additional charges. By clearly communicating the window of opportunity for cancellations, you establish a framework that minimizes confusion and reduces the risk of chargebacks due to missed deadlines.

Even when a customer claims they cancelled services after receiving them, it is still important to have a signed cancellation policy on record. Include clear language in your contracts that states charges are non-refundable after services are completed, except for refunds due to damages. This step helps protect your business by providing evidence that the customer was aware of the non-refundable nature of the charges.

2. “Delivery Acknowledgement” on Bill of Lading:

When your crew completes a job, it is crucial to obtain a signature from the customer as proof of job completion and service receipt. This step holds significant weight, as card brands such as Visa, MasterCard, Discover, and AMEX typically require actual proof of signature for delivery. In our experience, documents lacking explicit delivery acknowledgment may not always suffice.

Proof of delivery becomes especially important when customers claim they cancelled services or did not receive them. By obtaining a signature, you establish concrete evidence that the customer indeed received the services they contracted for.

Ensuring that your crew obtains a signature from the customer serves several purposes:

  • Confirmation of Job Completion: The customer’s signature confirms that your crew successfully completed the job as agreed upon and in good condition. It acts as a validation of the services rendered and helps protect your business against claims of incomplete or unsatisfactory work.
  • Verification of Service Receipt: The signature also serves as evidence that the customer received the services outlined in the agreement. This becomes vital in disputes where customers falsely claim they did not receive the services they paid for.

By prioritizing the collection of customer signatures, you establish a robust record of proof of delivery. This documentation strengthens your position in case of chargeback disputes and provides the necessary evidence to counter claims of cancelled or undelivered services.

In conclusion, preventing and combating chargebacks for cancelled services or services not received requires proactive measures and attention to detail. By implementing strategies such as a clear cancellation policy, obtaining delivery acknowledgements, and including provisions for dissatisfaction claims in your contracts, you can significantly reduce the risk of chargebacks and protect your moving business’s financial stability.

Remedy Payments offers a specialized chargeback concierge service specifically designed to support businesses in the moving industry. With our expertise and experience, we provide expert guidance, dispute representation, proactive monitoring, and customized solutions to help you effectively manage and mitigate chargebacks.

Our chargeback concierge service, coupled with our industry knowledge, will empower your business to prevent and combat chargebacks, safeguarding your financial well-being in the moving industry. Let us help you navigate the complexities of chargebacks and protect your business’s financial health. You can reach us at or call 714-461-2200.

Remedy is powered by Chosen Payments whom is a registered ISO and FSP of Wells Fargo Bank, N.A., Concord, CA and BBVA USA, Birmingham, AL., and Elavon, Inc., N.A., Atlanta, Georgia, and Evolve Bank & Trust; Memphis, TN., and Merrick Bank, N.A., Draper, UT.