In the fast-paced world of moving, chargebacks can sneak up and jeopardize the financial well-being of your business. Let’s dive into some essential strategies to safeguard your moving company’s bill of lading against these challenges, ensuring a strong and prosperous future.

Get it in Writing: Clear Contracts, Strong Defense

Precision matters. Ensure your team obtains signed contracts from customers consistently. Card issuing banks scrutinize details, so having signatures within 0.5″ of specific terms not only showcases professionalism but also lays the foundation for dispute resolution.

Clearly communicating your terms/conditions on your Bill of Lading can significantly reduce the chances of a customer disputing a transaction with their card issuing bank. When customers fully understand your policies, they are less likely to initiate a chargeback. 

Valuation Coverage: Empower Your Customers, Protect Your Business

Go beyond paperwork – empower your customers to choose their valuation coverage. When customers sign or initial in the Valuation Coverage section, it not only formalizes their agreement but also promotes transparency, reducing the chances of disputes.

Every state has its unique set of regulations governing the obligations of moving companies in the event of damages. To avoid potential legal issues, it’s crucial to acquaint yourself with your state’s regulations and ensure your damage policy aligns with them. 

In most instances, moving companies offer basic valuation coverage at a rate of $0.60 per pound per damaged item. Clearly explain this basic coverage to your customers to manage their expectations and prevent any misunderstandings. (Note: Verify your state’s regulations regarding basic valuation coverage, as the per pound rate may vary.)

Consider partnering with insurance firms or offering in-house coverage options for added customer peace of mind during their move.

Delivery Acknowledgement: Your Last Line of Defense

Strengthen your defense by getting a signed release of liability upon delivery. This tangible record confirms that the customer received everything in great condition. A careful approach to delivery acknowledgment becomes a crucial defense against disputes, whether about damages or claims of non-receipt.

Including verbiage such as, “The shipper hereby acknowledges that the shipment was received in apparently good condition. Furthermore, the shipper acknowledges that all the services that were ordered have been fully satisfied, and the truck was inspected and nothing was left behind in the transportation vehicle”.

Embrace Technology: Modernize Your Document Game

Step into the future by using technology. Explore software solutions for easy updates and digital signatures. This not only boosts efficiency but also creates a digital trail that can be vital when resolving disputes.

In the World of Chargebacks: Guilty Until Proven Innocent

In the world of chargebacks, the business is assumed guilty until proven innocent. Crystal-clear documentation is your strongest ally, emphasizing the importance of clear customer agreement to your terms within your Bill of Lading.

Need more help? Contact Remedy Payment Solutions at or call 714-461-2200 for a deeper understanding of chargeback defense. Our specialized expertise offers valuable insights tailored to the unique challenge of the moving industry.

Remedy is powered by Chosen Payments whom is a registered ISO and FSP of Wells Fargo Bank, N.A., Concord, CA and BBVA USA, Birmingham, AL., and Elavon, Inc., N.A., Atlanta, Georgia, and Evolve Bank & Trust; Memphis, TN., and Merrick Bank, N.A., Draper, UT.